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BULIN 47AI
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Refund Policy

Dernière mise à jour : 11 octobre 2026

Bulin 47 AI sells one-time credit packs. This policy explains when money and credits come back to you.

Automatic refunds

If a render fails after credits were deducted - the provider errored, timed out, or the clip could not be delivered - the spent credits are returned to your balance automatically. You do not need to contact us for failed renders.

Purchased packs

  • If a purchase was charged but the credits never arrived, contact us and we will add the credits or refund the payment.
  • Duplicate purchases of the same pack can be refunded for the unused duplicate.
  • Packs that have been partially or fully spent on successful renders are not refundable.
  • New accounts do not receive generation credits; credits exist only when you buy a pack.

How to ask

Email [email protected] from the address on your account, include the approximate purchase date and the pack name, and we will sort it out - usually within 3 business days. Approved refunds go back to the original payment method through Stripe.