Refund Policy

最終更新：2026年10月11日

Bulin 47 AI sells one-time credit packs. This policy explains when money and credits come back to you.

Automatic refunds

If a render fails after credits were deducted - the provider errored, timed out, or the clip could not be delivered - the spent credits are returned to your balance automatically. You do not need to contact us for failed renders.

Purchased packs

• If a purchase was charged but the credits never arrived, contact us and we will add the credits or refund the payment.
• Duplicate purchases of the same pack can be refunded for the unused duplicate.
• Packs that have been partially or fully spent on successful renders are not refundable.
• New accounts do not receive generation credits; credits exist only when you buy a pack.

How to ask

Email [email protected] from the address on your account, include the approximate purchase date and the pack name, and we will sort it out - usually within 3 business days. Approved refunds go back to the original payment method through Stripe.